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Six Sigma: Basic Tools and Techniques (NetEffect), by Donna C. S. Summers
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With a focus on training, "Six Sigma: Concepts, Tools and Techniques" captures the fundamentals of Six Sigma methodology and shows how to use its tools and techniques to improve customer satisfaction and business performance. Offering a practitioner's point of view, this book covers key topics such as leadership and strategic planning; creating a customer focus; quality function deployment; teams and teamwork; DMAIC problem-solving; measures and metrics; project management; statistical methods; control charts; design of experiments; reliability; failure modes and effects analysis; and lean manufacturing. Realistic industry examples support each topic and thoughtful take away tips make it an excellent industry reference. Focuses on key topics such as: *Leadership and Strategic Planning *Creating a Customer Focus, *Quality Function Deployment *Teams and Teamwork *DMAIC Problem-Solving *Measures and Metrics *Project Management *Statistical Methods *Control Charts *Design of Experiments *Reliability *Failure Modes and Effects Analysis *Lean Manufacturing. An excellent resource for anyone who is in business working with Six Sigma.
- Sales Rank: #333015 in Books
- Published on: 2006-09-08
- Original language: English
- Number of items: 1
- Dimensions: 9.10" h x 1.00" w x 6.80" l, 1.46 pounds
- Binding: Paperback
- 416 pages
Most helpful customer reviews
0 of 5 people found the following review helpful.
Very good!
By M. Mehl
Received my text book within a week. Fast shipment and the book was in the condition noted.
2 of 2 people found the following review helpful.
Solid book
By Faraz
This book contains a good solid introduction to basic tools in Six Sigma. It's pretty clear and concise, and I learned quite a bit from it.
1 of 1 people found the following review helpful.
Used it for a week and the glue/papers are falling out
By Akshay Sutrave
Should have been made better...Especially when this book is teaching you how to achieve quality. Talk about taking your own advice.
It helps a lot with the class, so you will just have to deal with the crappy quality, because the material is necessary
I suppose I recommend this book..as i hold the first 3 chapters in one hand the the rest of the book in another.
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